In November 2012, a medical examination team formed by the various departments of FAW Xichai closely cooperated to hold a three-day "Xichai core service in action" medical examination activity in Nanjing Public Transport.
It is reported that in the medical examination service, Xichai did a full physical examination for Nanjing Public Transport, and replaced the parts with hidden troubles in advance. At the same time, Xichai also corrected some misconceptions and behaviors existing in the use of products by customers, and on this basis formed a set of operational processes to guide customers in their future operations. A series of meticulous service initiatives have truly solved the customer's problems and gained high recognition from customers.
For such "physical examination service" activities, FAW Xichai holds many events every year. It is precisely this meticulous door-to-door physical examination service that allows customers to fully enjoy the tangible benefits.
Xichai's perfect service commitment has won people's hearts and made strict and explicit guarantees for the service from all angles. It has given customers a certain amount of assurance. The implementation of commitments is obviously the most important thing. For many years, Xichai has delivered a satisfactory answer to customers with its own practical actions. Xichai will improve response speed by strengthening customer service demands, strengthening service connection and linkage, applying difficult issues, and establishing specialized parts reserve pools to improve response speed; through designing modular training materials, building core service talents, and establishing typical failure cases, Develop special service training and other means to improve service skills; create service brands by developing special service activities, actively following up service users, and establishing service brand concepts; through the promotion of remote censorship models, rationalization of the old parts review process, etc. Strengthen service management. A variety of initiatives went hand in hand to clear the obstacles and provide support for the perfect fulfillment of FAW Xichai’s service commitment.
The service stations in all parts of Xixi have always adhered to noble professional ethics and integrity management. They have not manufactured, sold or used fake and shoddy accessories. They must use original engine oil, original filter elements and original accessories to ensure the correct use of vehicles. To safeguard the brand image of Xichai, innovate and improve the anti-counterfeiting mechanism for accessories, explore the model of anti-counterfeiting for entrusted professional anti-counterfeiting companies, and severely crack down on counterfeiting and sales fraud to create a favorable market environment for distributors, service stations and customers.
With years of painstaking efforts, today's FAW Xichai Service has formed three advantages: team advantages, product advantages, and service station advantages. Through the system planning, FAW Xichai strengthened the training, improved the service skills of all employees, made overall arrangements and comprehensively improved the response speed, prepared ahead, improved the infrastructure construction and other means, and launched a comprehensive attack and multi-pronged approach to continue to strengthen service capacity building. Through comprehensive upgrading of hardware image, careful planning, and promotion of moving services; relying on professional advertising companies, brand promotion, and other means to continue to strengthen service brand construction; through strengthening the level of integrity management, comprehensive compression of operating costs and other measures to further strengthen the construction of service integrity.
It is reported that in the near future, FAW Xichai will launch a heavy-duty "independent core service, along the way" independent service brand, which means that Xichai's after-sales service is about to usher in the road of brand operation.
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