On November 13th, Jilin Province Quality and Technical Supervision Bureau held a training course on “Implementing the Quality of After-sales Service for Family Cars Three Guarantees†in Changchun. The quality supervision system from the whole province was responsible for handling the “three guarantees†controversial personnel of household cars, the heads of relevant associations and representatives of more than 100 family car business enterprises in the province participated in the training.
The reporter learned at the meeting that according to the authority of the National Passenger Car Joint Conference, the national production and sales volume of household cars will exceed 24 million in 2014, and the production and sales volume of household cars in our province will reach 2.4 million, both of which account for the whole country. 10% of the total. However, the quality of household car products in China has been on an upward trend. According to the statistics of the National Defective Product Recall Center, in the first 10 months of this year, a total of 125 cars were recalled and 21,300 vehicles were recalled. Among them, 90.762 million imported cars and 207.438 million domestically produced cars. According to the relevant person in charge of the Jilin Provincial Quality Supervision Bureau, “In the past year, the provincial quality supervision system has answered more than 700 consumer consultations, handled more than 30 complaints about technical disputes, and accepted 3 applications for replacement of family cars, of which 2 were transferred to other provinces. For the consumer to replace the car 1. We feel that in the handling of quality disputes, the family car manufacturers can organize the treatment according to law, the problem is more family car sales companies, such as some unskilled to master the three guarantees, some know The 'three guarantees' regulations are not implemented seriously, and some do not introduce the 'three guarantees' regulations at the time of sale, and some encounter quality disputes."
To this end, the relevant experts on the "three guarantees" regulations and other content were explained in detail. At the same time, Jilin Province Quality Development Association, Jilin Automobile Maintenance Association, Jilin Automobile Distribution Association and Changchun Automobile Distribution Association issued the "Professional Family Car Operators in Jilin Province to Implement the "Three Guarantees" Responsibility Strengthening Industry Self-discipline Proposal" and organized 100 Home car operators improve the quality of after-sales service signature activities. It is reported that this activity is one of the series of activities of the Provincial Quality Supervision Bureau to implement the "three guarantees" of household cars and improve the quality of after-sales service. In the next step, we will focus on strengthening supervision and management, serious dispute handling, conducting customer satisfaction surveys, organizing regulations and training, and strengthening industry self-discipline, etc., further standardizing the production and operation activities of home automobiles, and continuously improving the quality of after-sales service of our family vehicles. The legitimate rights and interests of consumers.
anping yaqi wire mesh co.,ltd , https://www.apyaqiwiremesh.com