A relevant person in charge of a transportation company told the reporter: “The company recently purchased 3 CSCs and engaged in transportation work in the local area.†Despite the satisfaction with the use of the card in the brand, the relevant responsible person is talking about the standard tires. Then sighed: "I hope the quality of the standard tires can be better."
In response to this problem, the reporter conducted an in-depth investigation. In the process of interviewing many light trucks and heavy truck users in Beijing, Hebei, and Jiangsu, tires were the most frequently reported problem. They told reporters that the quality of the standard tires of vehicles is generally unsatisfactory, and that they are equipped with bias tires. It will take a long time before they are seriously worn out and need to be replaced. Because of the trouble caused by the tires, these truck users complained about the manufacturers and the products themselves, and felt that the quality of the entire vehicle was not good.
Is the company not aware of the situation or knowingly? Or is it improper for users to use their own tires caused by improper use?
Poor tyre quality standard
“When a vehicle reaches 7000~8000 kilometers, it begins to experience punctures, air leakage, etc. Our vehicles are loaded within the approved load capacity, and the driving routes are mostly highways, not running on national roads. Normally, tires Should be able to travel 60,000 to 70,000 kilometers." The relevant person in charge of the transport company said that this year he has purchased 3 heavy trucks with the same brand, but the same problem exists, he said: "The standard tires are too bad, absolutely Quality issues."
According to an interview with the reporter, more than 90% of the users expressed dissatisfaction with the standard tires. “In February of this year, I purchased a Kama van to carry out the moving business. The new car just ran more than 10,000 kilometers and there was a puncture in the front tires. Since I had a 3 month warranty, I had to spend 500 yuan and then bought a new tire. Soon, the rest of the original standard tires also appeared tire side of the phenomenon, because of fear of puncture again, had to stop using the other standard tires.†Hebei user Liu told reporters.
Mr. Wang, a truck user in Beijing, also reported that he had just bought a light truck in March this year and recently discovered the phenomenon of bulging of two tires. “After I bought a car in March, I opened more than 10,000 kilometers. The tires were found to have a bulge, and there was cracking in the tread part. I think the original factory standard tires are likely to have quality problems,†Mr. Wang said.
Mr. Song, who was also in Hebei Province, bought a heavy truck in March last year. After four months of use, when the mileage was more than 7,000 kilometers, a tire was packaged and he could not continue to use it. When Mr. Song finds the dealer, the other party will not handle it because he has passed the warranty period. "I think it's a problem with the quality of the tires. It may have been damaged in the early days. It's very unreasonable for dealers to ignore this attitude."
Truck company reason
Facing complaints from many users, the reporter consulted with the relevant truck companies. Most companies believe that this is directly related to the user's own use. A relevant person in charge of a domestic light truck company stated: “The standard tires are difficult to fully satisfy the needs of users in different regions of the country. For example, the transportation differences between the north and the south, the differences in the altitudes between the east and the west, and the climate differences are certainly not exhaustive. Only the most common transportation conditions can be considered. ."
"We produce tens of thousands of heavy trucks per year and it is impossible to standardize on different tire products for a single user. For manufacturers, the cost is too high on the one hand, and the other is unrealistic. If the user designates replacement of other tires on the configuration sheet Brands, manufacturers will give the appropriate discount, which is slightly lower than the market price." Related to a heavy truck company responsible person revealed.
As for the issue of accusations of biased tires by users, the related person in charge of a well-known heavy truck company in China stated that “Now we are basically equipped with radial tires and some models have entered the vacuum tire stage.†He believes that in recent years, The trend for tractor tires is a significant reduction in biased tires, while the proportion of vacuum tires is gradually increasing. However, some companies believe that the standard tires of manufacturers are still mainly biased tires, but most users have begun to accept all-steel radial tires, which is the main cause of conflict between businesses and users.
The above-mentioned person in charge told the reporter: “As far as quality is concerned, there is no problem with the standard tires of heavy trucks. In the heavy truck field, tires are considered as consumables, and the annual cost of tires for users reaches 30,000 to 50,000 yuan each. Especially for dump trucks, due to the very harsh transport environment, the degree of tire wear is more serious than tractors."
“Even if the tire has quality problems, it may be the cause of the tire manufacturer.†Although the relevant person in charge of a heavy truck company admits that this situation will occur, the responsibility is not entirely on the vehicle company. "If the tires fail quality, or if they fail to pass the national quality standard system, the entire vehicle company will not consider using it. However, each component will have a poor quality, that is, what the user says is defective products."
Tire business shouts
Obviously, the truck users and the companies hold their own words. The users insist that the quality of the tires is a problem, and the truck companies think that the tires themselves do not have quality problems, and even think that if there are problems, it is certainly the reason for the tire manufacturers. To this end, the reporter called the relevant tire company to understand exactly what happened.
“From the perspective of truck manufacturers, the standard tires only consider the general use of the vehicle.†Song Liqiang, Assistant to Marketing Manager of Hankook Tire Co., Ltd., said, “At the time of delivery, each car has been tested and qualified quality is available to the market. However, due to factors such as driving habits, driving conditions, and load conditions of each person, vehicles vary from person to person, as do tires.Different driving environments and driving habits determine the degree of wear of the tires. â€
Deng Wei’s sales representative, Cheng Wei, said: “If users are not satisfied with the standard tires, it may be that the car manufacturers do not do a good job of market research, do not understand the real needs of users for tires. Another case is that manufacturers of different series The products are suitable for different markets.In other words, when manufacturers select tires, the tires have a wide range of applications and are not subdivided into different markets and different transportation environments. The third situation is cost. In the fierce market competition, if the vehicle is to occupy the market share through price cuts, it will inevitably use its brains in the configuration of the entire vehicle, such as tires, steel structures, and some internal configurations, which are all targets for automotive manufacturers.
It's because of the cost reduction
Since vehicle manufacturers and tire companies have all stated that their products have undergone rigorous testing, users have reported that quality problems of standard tires have exceeded 90%.
Where is the problem rooted in? Lies in costs. Industry sources disclosed to reporters: “Actually, there are some configurations on the car that are not required by the users. However, in order to reflect the highlights of the vehicle, the business will add some additional auxiliary equipment, such as a GPS navigation system, a cruise control system, etc., but these Auxiliary equipment is not very practical for the user. After adding these things, the cost will certainly increase, in order to maintain the price advantage, it will cut costs on some of the standard components."
“In addition to the fact that some users themselves have insufficient attention to tires, in order to purchase vehicles at a lower price, users often discard certain details (such as electric windows, electric mirrors, tires, etc.). It does not matter to him, or that the parts themselves are prone to problems." The industry insiders think.
According to reports, for individual users and corporate users, the strategy adopted by the company is to select tires with reliable quality and reasonable prices on the market, but they are not very good tires. This is because professional transporters are required to have high requirements for tires, but individuals For cost considerations, it is not possible to configure tires of a very high specification. Therefore, professional transporters want to replace tires after buying a car, and do not have to pay too high a cost. The use of standard tires can also be used normally. "We offer more tire brands, if users are willing to choose their own car, you need to pay the difference, but the price will still be cheaper than the market. If the user is not willing to match, then the standard tires are usually second-rate companies "Products produced." According to a heavy truck company.
Why can't I move the tire?
A few years after joining the industry, it was common to see truck companies struggle to meet the individual needs of their users. However, they were puzzled by the tires: Since they can take care of user needs in other ways, why can't they move tires? Imagine that when a truck was changed from the cab to the key players in Chengdu, tires were selectively forgotten. Wouldn’t it make people suspicious?
In fact, users' complaints about the original truck tires are not one or two days. I believe that companies have heard this from the grassroots level. Why haven't we made any moves? If it is because truck companies don't care about users and don't make progress, they are unbiased. Before interviewing a heavy truck company CEO, he had heard that the company could match most of the domestic engine products to a vehicle model. Its purpose was to provide users with more different options to meet their individual needs. From the author's point of view, the problem of matching the engines of the key assembly can be solved and the tires should not seem to be difficult.
In fact, on the contrary, tire ills are difficult to cure. Even if it is known that the user does not need a tire at all, even if he knows that the user will replace the tire immediately after the purchase, the truck company still insists on not replacing the standard tire. Although there are various reasons, it can not cover the underlying reason: the need to cut costs. .
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