Xinhua News Agency, Nanjing, April 30 (Reporter Deng Huaning) The use of counterfeit and shoddy parts by automobile repair companies, turmoil in pricing fees, poor service awareness, and other serious acts of dishonesty will be effectively curbed in the future. After three years of exploration, Jiangsu has initially established a reputation management mechanism for auto repair companies. On the 30th, the Jiangsu Provincial Communications Department Transportation Authority announced to the public for the first time that 203 companies in the province had more than AAA A&M repair quality service.
According to reports, car consumption has shifted from group consumption to private consumption. At the end of 2004, the number of civilian enterprises in Jiangsu Province reached 1.6119 million, an increase of 12.1% over the previous year, and private cars increased by 143,000. In 2004, Jiangsu Province completed 6.2 million automobile repairs, achieving a total maintenance value of 5.4 billion yuan, a year-on-year increase of 23.6%. Analysis shows that after entering the second half of this year, it will enter the peak period of maintenance of private cars, and vehicle maintenance will face explosive growth. However, in the automobile maintenance industry, untrusted behaviors such as unlicensed and unlicensed operation, false report of maintenance work items, poor service awareness, use of fake and inferior parts, and use of false advertising to solicit business have seriously damaged the overall image of the auto repair industry.
An important cause of dishonesty is information asymmetry. If ordinary people do not understand the relevant information of the maintenance market, including enterprise price information, service quality information, and other information concerning compliance and discipline, they will be unable to make reasonable choices in consumption. This will make the competition mechanism in the entire market mechanism ineffective and make the survival of the fittest the market mechanism. The core of the game stopped working.
Based on this, the basic principle of the construction of maintenance reputation management system for automobile maintenance companies is: Based on various data and situations, the transportation management organization mainly includes management information, complaint information, price information, user satisfaction information, service quality, and maintenance.ç«£ Vehicle inspections, such as a pass rate, etc., shall be evaluated and marked on the basis of certain rules for the "service reputation" of the vehicle maintenance business, so that the "reputation of service" of the maintenance enterprise will be transparent, the consumers will understand the maintenance enterprise, and guide consumers to choose. In order to achieve the same quality of service and economic benefits.