Close to the year, auto consumption is heating up again, but at the same time, consumer disputes related to automobiles are also increasing. According to statistics from the Auto Complaint Network, a total of 6,522 complaints were received in the first three quarters of 2010, basically covering all mainstream domestic sales. The total number of complaints received by the Automotive Complaint Network in 2009 was only 2,887 cases, which was more than doubled in the first three quarters.
Although the increase in the number of complaints may be proportional to the increase in sales volume, the amount of complaints has risen too sharply from the extent of the increase in car sales in 2010. Among the 6,522 complaints, complaints involving quality issues accounted for more than 90% of the total, indicating that quality problems at the current stage are still the main cause of complaints. The fundamental reason is because of the lack of three-bag restrictions on automobile consumption. In fact, as early as the end of 2004, on the quality of the car, the AQSIQ publicized the "repair of household car products, replacement, return of responsibility provisions (draft)" (referred to as "car three bags"), to solicit opinions from the community. But after six years of delay, there has been no news.
Car Three Guarantees has become a kind of expectation of the majority of consumers, especially the Toyota recalls case. In the absence of a car three bags, foreign manufacturers are not synchronized with the Chinese consumers, different diseases, different treatment, the same loss The situation of different compensations and rights is also aggravating the Chinese consumers' desire for auto three bags.
However, long-awaited. According to relevant media reports, the three-car package regulations that have been pending for six years are expected to be introduced in the first half of 2011. Industry insiders believe that the main function of the automobile three-bag policy is not to protect consumers, but to establish a legal system of product liability. It will clarify the rights and obligations between producers, sellers, maintenance companies and consumers, and institutionalize and standardize the relationship between the rights and duties of automotive products. After clarifying the quality problems caused by automobiles, problems such as the proof of quality problems, the selection of appraisal organizations, and the claims process will not be completely resolved under the current system.
It is understood that, in practice, once the quality of the vehicle purchased by the consumer is a problem, according to China's industry management practices - who claims that whoever gives proof, in addition to conducting vehicle testing requires high identification costs, but also through a complex declaration Procedures, this is not what the vulnerable consumers can afford. Experts believe that the three packs of automobiles are not like ordinary commodities and the complexity of operations is self-evident. The vehicle in question is simply repaired or needs to be returned. There is no clear line between the manufacturers and the industry. Once confronted with quality disputes, consumers are certainly at a disadvantage. It can be said that the implementation of the Three Guarantees is even harder than the voluntary recall.
A car dealer once said that the delay in the introduction of the car three bags was mainly due to the particularity of the car. Because the car has tens of thousands of parts and comes from different supporting factories, all aspects are highly demanded. Under such circumstances, the implementation of the Three Guarantees requires very high requirements for the manufacturers, and the operation and execution are very difficult.
Cheng Yuan, a senior media person, also pointed out: China's auto industry started relatively late, especially lacking research and development capabilities, and many things were imported from abroad. In addition, after multinational corporations entered China, the series and standards of products are different, so they operate and execute. It is very difficult.
In addition, people in the industry believe that the introduction of the Three Guarantees Regulation will not only protect the interests of consumers, but also promote the development of the automotive industry. Once the new regulations are introduced, the manufacturers will inevitably re-plan the quality control work. How to avoid the additional costs arising from the Three Guarantees will be a new problem faced by many manufacturers, which will promote the overall improvement of the quality of automotive products. At the same time, market competition will also become more intense.
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