On July 20th, China Consumers Association released the analysis of complaints received by the National Consumers Association in the first half of this year. China Consumers Association said that among the many complaint hotspots, the problem of automobile certificate collateral and false certificate is serious, the illegal production of the scooter and the danger of getting on the road should be of great concern to all parties.
Misappropriation of the purchase of a car is normally blocked. The vehicle certificate is a statutory document issued by a motor vehicle manufacturer to prove that the vehicle is qualified. Vehicle certification does not have property attributes and rights, but in real life, the market has a financing model of “vehicle certificate mortgageâ€. Automobile manufacturers, distributors and financial institutions sign an agreement, financial institutions lend to dealers or issue financial institutions to accept drafts to pay to manufacturers for the purchase of automobiles, financial institutions require manufacturers to give auto certificates to their holdings, dealers After selling the car, go to the bank to cancel the mortgage redemption vehicle certificate.
If a car dealer cannot redeem the certificate and deliver it to the consumer because of the misappropriation of the consumer's car purchase, the consumer's normal license and other rights cannot be realized. For example, in early March of this year, the Consumer Council of the Lower Land of Huangshi City, Hubei Province successively received 38 complaints from consumers, reflecting that when the Xinfeng Peugeot 4S shop purchased the Dongfeng Peugeot brand family car, the 4S shop did not deliver the car to the consumer. The car certificate, resulting in the purchase of the car can not apply for a license to go on the road.
After investigation, the 4S shop signed a tripartite agreement with Dongfeng manufacturer and a bank Wuhan Hanyang Sub-branch. According to the agreement, the 4S shop applied for a loan from a bank Hanyang Sub-branch to purchase the Dongfeng manufacturer's vehicle, and the bank directly paid the 4S shop for the loan for the purchase of the car. To the car sales company, the car sales company will send the car to the 4S shop after receiving the payment, and send the certificate to the bank. Since the 4S shop failed to repay the loan on time, the batch of certificates was currently pledged at the bank. After hard work, 38 car certificates were recovered and handed over to consumers before the end of June.
China Consumers Association and Hebei, Hubei, Hunan, Shandong, Yunnan, Jiangsu, Heilongjiang, Fujian and other local consumer associations have handled dozens of brands such as Dongfeng Nissan, Dongfeng Citroen, Dongfeng Peugeot, Skoda, BMW, SAIC Volkswagen, Changan Citroen and so on. Complaints about the issue of auto certification mortgages involve the legal rights of nearly a thousand consumers. Some consumers can't use the card for two years after they buy a car.
In addition to the fact that consumers are unable to obtain the certificate, some consumers find that the certificate of the certificate has been leaked when they get the certificate and go to the vehicle management office. They have been pre-registered by other vehicles, resulting in the failure of the consumer to get a license. . After investigation, some criminals have stolen the new car information of the car manufacturers. Before the new car is sold, the forged vehicle is pre-registered with the forged certificate, and the car that is normally sold by the car manufacturer cannot be registered.
"Sedition car" illegal production violations on the road to the big "sports car" is not a car, not a disabled car, but the current "sports car" on the market with the so-called help disabled, help the old girl selling red fire; on the non-motorized vehicle road "Sports car" is also very common. On the motorway, we can see the "sports car" in parallel with the car. The China Consumers Association has also received consultations and complaints about the “sports car†problem, including many vicious cases of consumer casualties.
In 2014, a disabled elderly person in Anhui Province was driving a “Wenxin†brand four-wheeled “helping disabled scooter†in a traffic accident. The old man and his wife died in the accident. According to the evidence provided by the family of the deceased, the "helper disabled scooter" in which the accident occurred was purchased from Hunan Zhenghua Disabled Aids Co., Ltd. on May 31, 2012. After the accident, the Nanling County Traffic Police Brigade commissioned the Anhui Quancheng Judicial Appraisal Center to identify the vehicles involved. The identification results indicated that the vehicles involved were “motor vehiclesâ€.
According to the current regulations in China, enterprises that produce and sell motor vehicles are required to obtain the permission of the State “Road Motor Vehicle Manufacturing Enterprise and Product Announcement†in advance, otherwise it will be illegal production; however, the existing materials indicate that Hunan Zhenghua Disabled Aids Co., Ltd. produces “ Wen Xin's four-wheeled "helper disabled scooter" has not obtained the state's announcement. On March 2, 2016, China Consumers Association officially entrusted the lawyers of the China Consumers Association Lawyers Group to participate in the investigation and support consumer litigation.
In the first half of the year, a total of 258,600 consumer complaints were accepted. According to the statistics of complaints received by the National Consumers Association, the National Consumers Association received nearly 258,800 consumer complaints in the first half of this year, and solved about 203,200 complaints. The complaint resolution rate was 78.6%. Recovering economic losses of 162 million yuan for consumers. Among them, 883 complaints were obtained for the fraudulent behavior of the operator, and the compensation amount was 1.33 million yuan. In the first half of 2016, the Consumers' Associations at all levels supported consumers to prosecute 402 cases in different forms, and received nearly 520,000 visits and consultations from consumers.
According to the nature of complaints, product quality, after-sales service and contract issues are still the main causes of complaints, accounting for more than 80% of the total number of complaints (as shown in Figure 1). Compared with the same period of last year, complaints related to quality issues have increased significantly.
Among the commodity complaints, the top five complaints were: communication products, automobiles and parts, clothing, shoes, kitchen appliances. Among the service complaints, the top five complaints were: remote shopping, mobile phone service, beauty and hairdressing, business internet service, and catering service. Among them, due to the introduction of a series of laws and regulations on online shopping, the supervision of online shopping has been strengthened, and the number of complaints about remote shopping has declined.
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