On December 8, the reporter was informed that a parallel import vehicle operator in Shenzhen Qianhai Free Trade Zone suddenly closed down and closed 56 cases, involving a total of 56 million yuan. After the investigation of the Shenzhen Consumer Council, the involved operators signed a written commitment letter, indicating that the consumer's problems will be solved in batches on time.
Parallel car operator suddenly closed down
In March of this year, the Ministry of Commerce officially approved the pilot project of parallel imported cars in Shenzhen Qianhai Free Trade Zone. Such companies have unique advantages, and the imported luxury cars are nearly 20% cheaper than the domestic 4s stores, thus attracting many consumers. Come buy.
Qianhai Mudeng Parallel Import Trading Co., Ltd. (hereinafter referred to as “Mudinglong Companyâ€) is a company engaged in the operation of parallel imported cars in Qianhai. On October 24 this year, Mudeng Company suddenly closed its doors. On November 14, the Shenzhen Municipal Consumer Council received a group complaint from consumers, reflecting that due to the closure of the company, the legitimate rights and interests of many consumers were not guaranteed. On December 8, the Shenzhen Municipal Consumer Council issued a phased briefing on the consumer complaints of the company.
According to reports, after receiving complaints from consumers, the Shenzhen Municipal Consumer Commission immediately launched an investigation into the incident. Up to now, a total of 56 consumer complaints have been received, involving a total vehicle price of nearly 20 million yuan. The damage to consumer rights is roughly divided into: payment of the deposit or the full payment of the car; payment of the full amount of the vehicle has been picked up but no customs, invoices and purchase tax; payment of the full amount of the vehicle has been mentioned in the car but no invoice and Purchase tax; the full amount of the vehicle has been paid for the vehicle with a single invoice but no purchase tax.
The involved operator promised to solve the problem
“Enterprises engaged in parallel import vehicle distribution need to be filed in the commercial sector, but according to our understanding, the company has not yet filed with the Ministry of Commerce.†The Shenzhen Consumer Council pointed out that parallel import car dealers must sell vehicles when they sell The following four documents are issued to consumers: the certificate of import of goods (ie, the customs declaration), the on-board inspection certificate, the vehicle conformity certificate, and the vehicle purchase invoice. The above four types of documents are indispensable.
For consumers, if the vehicle information is not complete, they will not be able to purchase insurance or even obtain a license. In short, it is equivalent to buying a car that cannot be used normally. In this case, the consumer has actually paid all the car money or deposit after signing the contract for the purchase of imported vehicles with the company. However, the company has not been able to deliver the car, vehicle data or the data according to the contract for its own reasons. Incomplete delivery leads to consumers not being able to actually use the purchased vehicle.
After the preliminary consultation, on December 6, the legal representative of the company, Cai Zheng, negotiated with the consumer representatives. Finally, under the supervision of the Shenzhen Consumer Council, Cai Zheng proposed solutions for four types of problems, and signed a written commitment to promise to solve consumer problems on a scheduled basis.
The Shenzhen Consumer Council said that it will further follow up on the performance of the company's commitments. If the company fails to fulfill its contract, the Shenzhen Consumer Council will organize a lawyer team to support consumers to file a lawsuit.
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